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btd9 is straightforward about what we collect, why we collect it, and how we keep it tied to your account. This policy applies to every interaction you have with us — from the moment you open an account to the transactions you make through bKash or Bank Transfer.
When you register on btd9, we collect the details you enter — your name, contact information, and account credentials. When you fund your account through bKash or Bank Transfer, we record the transaction reference, amount and timestamp. We do not store your bKash PIN or bank login credentials at any point; those stay between you and your payment provider. We also collect technical data: your device type, browser version, session times and IP address. This helps us keep your account accessible across devices and flag any unusual access patterns. Cookies are used to hold your session state so you do not have to log in again mid-session on mobile. We keep your account data for as long as your account remains active and for a period after closure as required by applicable rules in your region. We do not sell your personal information to third parties. Any third-party service we work with — such as a payment gateway processing your bKash deposit — is bound by its own data terms, which we recommend you read. Your access to this platform and the handling of your data depends on your local law and the eligible regions we serve. If you have questions about what we hold, the contact routes in this policy are the right place to start.
This policy sets out what falls inside and outside btd9's direct responsibility. Understanding the boundary helps you know who to contact when a question comes up — whether it is about your account, a payment or a third-party service you reached from our site.
Any data you enter when you open, verify or update your btd9 account falls fully within this policy. That includes login details, contact information and any identity documents we ask you to submit during account review.
Payment references generated when you fund through bKash or Bank Transfer are recorded in your account history. We hold the reference and amount; the payment provider holds the full transaction detail under its own privacy terms.
How you browse the lobby, which sections you open and how long you spend on a page are captured as session data under this policy. We use this only to improve navigation and keep your session active across devices.
Links or services that take you away from btd9 — including external payment apps or game content delivered by studios we work with — operate under their own privacy terms. This policy does not extend to those external environments.
You have real, usable choices about the data we hold on you. The quickest starting point is your account dashboard, where you can review the personal details we have on file and correct anything that is out of date — your contact number, email address or preferred language. If you believe a transaction record in your account history is incorrect, raise it through the support route listed in this policy and we will check it against our records. You also have the right to ask what data we hold about you. Send the request through our published contact channel with your registered account details, and we will respond with what we can disclose under applicable rules. If you want to close your account and have your data handled accordingly, that request also goes through the same support route. We handle these requests in line with what local law in your region permits — we will be clear with you about what we can and cannot action. Data access depends on your local law and eligible region.
Open your account dashboard to see the personal details, contact information and transaction references we currently hold. You can check your bKash or Bank Transfer history from the same screen.
If your contact number, email or name needs updating, edit it directly in your account settings. For fields that are locked after verification, contact support with your correction and account reference.
Use the published support contact to ask what specific data we hold. Include your registered account email so we can locate your record and respond with what is disclosable under applicable local rules.
If you want your account closed and your data handled accordingly, submit the request through the support route. We will confirm the steps and timeline based on your local region's applicable requirements.
Any question about this policy — what data we hold, how to correct it, or how to make a formal request — should come through the routes listed here. We do not accept privacy requests through in-game chat or social comments; use the published channels below so your request reaches the right team with your account reference attached.
Send your privacy question or data request to our published support email with your registered account address in the subject line. This is the primary route for formal data enquiries.
The live chat option on the btd9 site connects you with our support team. Use it to ask general policy questions or to get directed to the correct form for a data access request.
The account help section of the site contains a contact form specifically for account and data queries. Fill in your account email, describe your request clearly, and submit — our team will follow up through your registered email.
We apply consistent internal practices to keep your account data handled responsibly. Cookies, retention periods, access controls and your right to request changes are all governed by this policy and reviewed when applicable rules in your region are updated.
We use session cookies to keep you logged in during a single visit and preference cookies to remember your account settings. You can manage cookie permissions in your browser settings, though disabling certain cookies may affect how your account loads.
Your account data is kept for as long as your account is active. After closure, we retain the minimum data required under applicable rules in your region, then remove it from active records on a scheduled cycle.
Access to your stored account data is restricted within our systems. Your password is held in an encrypted form; we never display it back to you or to our support team. If you suspect unauthorised access, change your password immediately and contact support.
If this policy changes in a way that affects how we handle your data, we will notify you through your registered email or via an in-account notice before the change takes effect. You can request an explanation of any change through our published support route.
These are the questions we hear most often about how btd9 handles your data. If your question is not covered here, the support routes listed in this policy are the right next step.
We do not sell your personal data. We share only what is necessary with payment processors — such as the gateway handling your bKash or Bank Transfer — and only to complete your transaction. Those third parties operate under their own published privacy terms.
We record the transaction reference and amount when you fund your account through bKash. We do not store your bKash PIN, mobile wallet password or any credential that belongs to your bKash account — those stay with bKash's own systems.
Start in your account dashboard for a summary of your stored details. For a fuller data disclosure, send a written request through our published support email with your registered account address. We respond in line with what local law in your eligible region permits.
Yes. Open your account settings to edit contact details and preferences directly. For fields locked after identity verification, contact support with the correction you need and your account reference, and the team will review the request.
After closure, we retain the minimum data required under the applicable rules in your region. We do not keep active account records beyond what those rules require, and we remove them from live systems once the retention period is met.
This policy applies to your use of btd9. Whether access and data processing is available to you depends on your local law and the eligible regions we serve. If you are unsure about eligibility in your location, check the account terms or contact support directly.